1. Physical products
Physical products are returnable only if they arrive damaged or if the item delivered is different from what you ordered. Change-of-mind, size/fit, or general returns are not accepted. You must report the issue within 48 hours of delivery with photo evidence via Account → Orders → Report issue. Approved refunds are processed within 7-10 business days after the return reaches the seller.
2. Digital products & downloads
Digital products are non-refundable once the secure download link is accessed, unless the file is corrupted, mis-described, or fails to deliver.
3. Services & bookings
Cancellations made more than 24 hours before the scheduled slot are eligible for a full refund. Inside 24 hours, refunds are at the seller's discretion. No-shows are not refundable.
4. Courses & enrollments
Courses may be refunded within 7 days of purchase provided that less than 20% of lessons have been viewed. Once a certificate has been issued, the course is non-refundable.
5. Event tickets
Tickets are refundable up to 48 hours before the event. After check-in via QR code, tickets cannot be refunded.
6. Memberships & subscriptions
You may cancel a recurring membership at any time from your account. The current billing period remains active until its end date; no pro-rata refund is issued for partial periods unless required by law.
7. Franchise applications
Franchise application fees and brand-level payment transfers are non-refundable once the application has been marked under review by the brand owner.
8. How to request a refund
- Open the order from your Account → Orders page.
- Click "Request refund" and describe the reason.
- The seller has 5 business days to respond.
- If unresolved, escalate to info@panstudio.cloud for platform mediation.
9. Chargebacks
Please contact us before raising a chargeback with your bank. Unfounded chargebacks may result in suspension of buyer accounts.